Privacybeleid

Last updated: July 9, 2026

La Jōya operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). La Jōya is Powered by Shopify, which allows us to provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction on, or otherwise communicate with us in connection with the Services. If there is a conflict between our terms of service and this privacy policy, this privacy policy governs to the extent of that conflict regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this privacy policy and understand the collection, use, and disclosure of your information as described below.

Personal information we collect or process

When we use the term "personal information," we mean information that identifies, or can reasonably be linked to, you or another individual. This doesn't include information that is collected anonymously or has been de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card details, transaction data, payment method, and payment confirmation.
Account information, including your username, password, preferences, and settings.
Transaction details, such as the items you view, add to your cart, add to your wishlist, purchase, return, or exchange.
Communications with us, for example when you contact our customer service with a question.
Device information, including information about your device, browser, network connection, and IP address.
Usage information, including how and when you use or browse our Services.

Sources of personal information

Directly from you — for example, when you create an account, place an order, or contact us.
Automatically through the Services — from your device, and through the use of cookies and similar technologies.
From our service providers, such as Shopify, who help enable certain technology for us.
From our partners or other third parties.

How we use your personal information

To provide, tailor, and improve the Services, including to process payments and orders, handle returns and exchanges, manage your account, arrange shipping, and provide a tailored shopping experience.
For marketing and advertising, such as sending emails about promotions and new collections, and showing you relevant ads.
For security and fraud prevention, to keep your account and payments secure and to detect fraudulent or unsafe activity.
To communicate with you, including through customer support.
To comply with legal obligations, for example in response to requests from competent authorities.

How we disclose personal information

In certain circumstances, we may share your personal information with third parties for legitimate purposes, including:

With Shopify and other parties who perform services on our behalf (such as payment processing, data analytics, customer support, storage, fulfillment, and shipping);
With business and marketing partners, for example to show personalized advertising based on your online activity. Depending on where you live, you may have the right to object to this;
When you give us permission to do so, for example to ship your order;
In connection with a business transaction (such as a merger), to comply with legal obligations, or to protect our rights and those of our customers.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you provide to us is shared with Shopify and any third parties they engage, which may be located in countries other than where you live. For more information about how Shopify uses your personal information and your rights, see the Shopify Consumer Privacy Policy and the Shopify privacy portal.

Third-party websites and links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy and security practices of these third parties. Always review their own policies before sharing any personal information.

Children's data

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below so we can delete it.

Security and retention

We take reasonable technical and organizational measures to protect your data, but no method of transmission or storage is 100% secure. We retain your personal information only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal information, among others:

Right of access — you can request what personal information we hold about you.
Right to erasure — you can request that we delete your personal information.
Right to rectification — you can request that we correct inaccurate personal information.
Right to data portability — you can request a copy of your personal information and, where possible, have it transferred elsewhere.
Right to object and restrict processing — you can object to certain types of processing, such as direct marketing.
Right to withdraw consent — where processing is based on consent, you can withdraw it at any time.
Managing communication preferences — you can unsubscribe from marketing emails at any time via the unsubscribe link in our emails.

You can exercise these rights by contacting us using the details below. We may ask you to verify your identity before processing your request. We will respond to your request within the legally required timeframe.

Complaints

Do you have a complaint about how we handle your personal information? Please contact us first so we can try to resolve it together. You also have the right to lodge a complaint with the Dutch supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

International transfers

We may process and store your personal information outside the Netherlands or the European Economic Area (EEA). When we transfer data outside the EEA, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses, unless the receiving country already offers an adequate level of protection.

Changes to this privacy policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational or legal reasons. The "Last updated" date at the top of this page indicates when it was last revised.

Contact

Do you have questions about this privacy policy, or would you like to exercise any of your rights? Please contact us at lajoyaswim@outlook.com. For the purposes of applicable data protection law, La Jōya is the data controller responsible for your personal information.