SHIPPING & DELIVERY
We make sure your order reaches you as fast as possible.
Order processing
Dispatched within 1–2 business days
Once you place your order, we process and hand it over to our carrier within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
Tracking included
As soon as your order is shipped, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.
Delivery options
PostNL — Mailbox parcel
2 business days
Netherlands
PostNL / DPD — Standard
2 business days
Germany & Belgium
PostNL / DPD — Standard EU
4–6 business days
Rest of Europe
Returns policy
14-day return window
Items can be returned within 14 days of delivery, provided they are unworn, unwashed, and have the original tags attached.
Hygiene policy
For hygiene reasons, bikini bottoms and tops can only be returned if the hygiene sticker is still intact and the item has not been tried on without underwear.
Sale items
Items purchased during a sale are eligible for store credit only. Final sale items are non-returnable.
How to return
Contact us — email lajoyaswim@outlook.com with your order number and which item(s) you'd like to return.
Pack it up — place the item(s) in the original packaging if possible, along with your order number or a note with your name.
Ship it back — we'll provide you with the return address. Return shipping costs are at the customer's expense unless the item is faulty or incorrect.
Receive your refund — once we receive and inspect your return, your refund will be processed within 14 business days to your original payment method.
Exchanges
We don't offer direct exchanges. If you need a different size or style, return your item for a refund and place a new order. This ensures you get your new piece as quickly as possible.
Questions about your shipment?
Reach out to us at lajoyaswim@outlook.com and we'll get back to you within 3 business days.