Shipping Policy

Order processing

We do our best to get your order to you as quickly as possible. Once you place an order, it's processed and handed over to our carrier within 1–2 business days. Orders placed over the weekend or on a public holiday are processed on the next business day.

Shipping costs and delivery time

Shipping costs are automatically calculated at checkout, based on your delivery location. Orders over €100 ship for free.

Expected delivery time after shipping is as follows:

• Netherlands — approximately 2 business days (PostNL mailbox parcel)
• Germany & Belgium — approximately 2 business days (PostNL / DPD Standard)
• Other European countries — approximately 4–6 business days (PostNL / DPD Standard EU)

These delivery times are estimates and may vary, for example during busy periods.

Tracking

Once your order has shipped, you'll receive a confirmation email with a track & trace link so you can follow your package.

Delays

While we do our best to meet the stated delivery times, delays can occur, for example due to circumstances at our carriers that are beyond our control. We are not liable for this, but we'll of course inform you as soon as possible if the delivery time of your order changes.

Returns

For items that are directly in stock (i.e. not pre-orders), the legal right to return applies: you have 14 days after receipt to return your purchase. For more information, including the conditions for returning items, see our return policy.

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Pre-Order Policy

Pre-orders

With a pre-order, you reserve a bikini before it's back in stock. Placing a pre-order guarantees you delivery as soon as the collection becomes available.

Payment

Pre-orders must be paid in full at the time of ordering. Your order is only finally reserved once payment has been received.

Expected delivery time

The expected shipping date is listed on the product page. This date is an estimate and may change due to circumstances beyond our control, such as delays at our suppliers or carriers.

We'll of course keep you updated if the expected delivery date changes.

Shipping

If your order contains both pre-order items and items that are directly in stock, the entire order will be shipped once all items are available. If you'd like to receive in-stock items sooner, please place them as a separate order.

Cancellations

Because we reserve stock specifically based on your order, a confirmed pre-order generally cannot be cancelled or changed afterwards.

This provision applies to the extent permitted under applicable Dutch and European consumer law. Any statutory consumer rights remain fully in effect.

Delays

While we do our best to meet the stated delivery times, delays can occur. We are not liable for delays caused by circumstances beyond our reasonable control. We'll of course inform you as soon as possible if the delivery time changes.

Contact

Do you have questions about your order, shipping, or a pre-order? Feel free to contact us at lajoyaswim@outlook.com. We reply within 3 business days and are happy to help.